Continental Airlines Maintenance Portal
Challenge
Continental's Maintenance, Repair and Overhaul department was using three separate portals to disseminate internal information. The airline wanted to consolidate the portals to eliminate inefficiency, simplify use and improve the overall user experience. They also wanted the interface to be designed for wireless access on Tablet PCs.
Solution
IDEA II conducted ethnographic and usability research to better understand the target user's needs and expectations. IDEA II’s Information Architects designed the architecture and site structure, while creative designers designed the creative interface. IDEA II also built and launched the new portal that combines critical data and contact information in an easy, cost-effective interface.